WhatsApp Business Chatbot
When a customer asks 'where's my order?' on WhatsApp at 11 p.m., the bot already has the answer from Shopify. Verified profile, Meta's official Cloud API, no Twilio in the middle.
Four steps to a verified WhatsApp Business bot
Verify your business with Meta
The longest step, and Meta does most of the work. Go to business.facebook.com, add your business and phone number, complete Business Verification. Typically 1–3 days, free of charge.
Pull your Cloud API credentials
In Meta for Developers, create a WhatsApp Business app and grab the permanent access token and phone number ID. These two values are what Mingleego needs.
Paste credentials into Mingleego
Create a new Social Bot in your dashboard, pick WhatsApp Business, paste the token and phone number ID. We validate against Meta the moment you save.
Train and you're live
Upload your handbook, menu, policies, FAQs — PDFs, CSVs, JSON, plain text, anything up to 500MB. Write the bot's persona in plain language. Send /start, the bot is answering.
Why WhatsApp Business is brutal without automation
Customer DM volume spikes after office hours
Peak inbound shifts to evenings and weekends. Without a bot, those leads pile up overnight — and Meta's 24-hour window starts ticking the moment they message.
Gateway resellers mark up every conversation
Twilio, 360dialog, and similar gateways add per-message fees on top of Meta's published Cloud API rates. At scale, the markup eats your margin.
Customers send photos; humans ask for text
A picture of a damaged box answers a refund question in two seconds — but only if the bot can actually see the image.
The 24-hour messaging window is a real deadline
Once the customer-initiated window closes, Meta requires pre-approved template messages. Miss the window and the conversation goes cold.
How Mingleego WhatsApp bots actually work
Mingleego talks to Meta's WhatsApp Cloud API directly — no Twilio, no 360dialog, no resellers between you and the customer. You connect your own Meta business account; we never sit in the middle on pricing or routing. Upload your training material (PDFs, CSVs, JSON, plain text up to 500MB), pick one of 20+ GPT models — heavier GPT-5.x for nuanced questions, cheaper variants for high-volume chitchat — and the bot replies inside the 24-hour customer-initiated messaging window. The same assistant can also answer on Telegram, Instagram, Facebook Messenger, Discord, Slack, and your website chat. One training, every channel.
Real things WhatsApp customers do
Browse the catalog by chat
Customer types 'do you have this in size M?' — bot searches Shopify or eBay and replies with stock, prices, and the relevant photo.
Send a photo of the problem
Customer photos a damaged delivery or a confusing label. Vision reads the image, the bot answers — no 'please describe the issue in detail' loop.
Forward a receipt or PDF
Customer drops a PDF receipt or contract straight into the chat. Bot reads it into context and answers questions about it — refunds, dates, line items.
Book and reschedule appointments
Service businesses live on this. Bot reads Outlook Calendar availability, books the slot, the event appears with invites sent — no SMS chains.
Order status without staff
Pulls live status from Shopify or eBay so customers stop asking 'has it shipped?' through three different channels.
Account questions answered from your CRM
HubSpot connected, bot recognizes the customer and answers plan, billing, or order specifics for that exact account — not generic FAQ snippets.
Why teams pick the official Cloud API
Meta's Cloud API, no reseller markup
Direct connection to the official WhatsApp Cloud API. You pay Meta's published rates plus your Mingleego plan — and nothing for a gateway middleman. Verified business profile included.
RAG with citations
Upload PDFs, CSVs, JSON, or TXT (up to 500MB). The bot answers from your real content and shows which file the answer came from. Auditable, not magic.
Vision and inbound files
Customers can send photos and PDFs in WhatsApp. The bot reads them with vision, processes documents into context, and replies with images, documents, or location pins.
20+ GPT models, pick per assistant
GPT-4.1 through GPT-6.1 Sol available, including the lightweight Nano and Mini variants. Different bots can use different models — control cost where it matters.
Stack-aware out of the box
Shopify, eBay, HubSpot CRM, Outlook (email and calendar), Google Calendar, and the Email Notification add-on. The bot pulls real data, not approximations.
Every conversation, kept
Every chat is in the dashboard for review. Per-bot stats: volumes, peak hours, source channels — useful when you're trying to staff or scale.
WhatsApp Business chatbot questions
Yes — that's a Meta requirement for the Cloud API, not a Mingleego one. The verification is free and typically takes 1–3 days. You'll need standard business documents (registration, address). Once verified, your WhatsApp profile shows the green checkmark.
Stop losing WhatsApp messages to office hours
$2 of free credit on signup. Enough to verify, connect, train, and watch real customers chat with the bot before you decide. Meta verification happens in parallel.
Start for free