Terms of Use

Welcome to Mingleego!

These Terms form a legally binding agreement between You (the "User") and Cognera OÜ, a private limited company (Osaühing) registered in Estonia. These Terms govern Your access to and use of Mingleego and set out the rights, obligations, and responsibilities that apply to all users of the Service, as well as any related legal relationships with the Company.

Your access to and use of Mingleego is conditioned upon Your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use Mingleego. By accessing or using Mingleego, You agree to be bound by these Terms. If You do not agree with any part of these Terms, You may not access or use the Service.

Your use of Mingleego is also subject to our Privacy Policy , which describes how we collect, use, and protect Your personal data, as well as Your rights under applicable data protection laws. The Privacy Policy does not form part of these Terms but is an important document that we strongly encourage You to read carefully before using Mingleego.

For any questions regarding these Terms, please contact us at info@cognera.cloud.

Who we are

Mingleego is an AI-driven platform operated by Cognera OÜ (Estonia) with a simple goal: to help businesses deliver better customer experiences through automated assistants and multi-channel chatbots. We believe that advanced technology should be clear, customizable, and available to companies of any size. To discover more about Mingleego, please visit https://mingleego.com.

Third‑Party Integrations (Google & Microsoft) and Automated Actions

The Service may connect to your Google and Microsoft accounts via OAuth to enable features such as reading, creating, updating, and deleting email or calendar items (the “Integrations”). By connecting an account and granting the requested scopes, You authorize Mingleego to perform these actions programmatically on Your behalf.

AI‑Initiated Operations. Certain operations within Gmail/Google Calendar and Outlook/Microsoft Calendar may be initiated automatically by our AI system, without manual review or approval by Cognera OÜ staff, strictly within the scopes You granted. You can revoke access at any time from Your Google or Microsoft account settings. For details about how we handle data from these Integrations, please see our Privacy Policy.

Responsibility & Revocation. You are responsible for the permissions You grant and for actions performed under Your connected accounts. Cognera OÜ is not liable for unintended, incorrect, or duplicate actions performed by AI integrations, to the maximum extent permitted by law. If You revoke access, related data obtained via the Integrations will be deleted in accordance with our Privacy Policy.

Registration and Access

Minimum Age. You must be at least 13 years old or meet the minimum age required by Your country to use online services. If You are under 18, You need permission from Your parent or legal guardian to use the Service.

Account Registration. To access certain features, You may need to create an account and provide accurate, complete, and up-to-date information. Failure to do so may result in limited or unavailable access to the Service.

Credentials & Security. You are responsible for maintaining the confidentiality of Your login credentials and for all activities that occur under Your account. Do not share Your credentials or make Your account available to others. If You believe Your account or personal data has been compromised, You must notify us immediately at info@cognera.cloud.

Authority on Behalf of Others. If You create an account or use the Service on behalf of another person or entity, You represent and warrant that You have the authority to accept these Terms on their behalf.

Prohibited Registrations. Accounts registered by bots or other automated methods are not permitted. Unless otherwise specified, each user may register only one account. Unless explicitly permitted in writing, You may not share a single account with other persons.

Suspension or Deletion. We may suspend or delete accounts, at our reasonable discretion and without prior notice, if they are inappropriate, offensive, fraudulent, or otherwise in violation of these Terms. Suspension or deletion does not entitle You to compensation or reimbursement and does not relieve You of any applicable fees already due.

Termination by You. You may stop using the Service and request account termination at any time by contacting us at the contact details provided in this document. Because the Services are billed by usage rather than by subscription, there is no billing period to run out — termination takes effect when processed, and any unused credit on Your account may be refunded on request as described in Paid Accounts.

Using Our Services

Permitted Use. Subject to Your compliance with these Terms, You may access and use the Service for Your personal or business purposes. You must always comply with applicable laws, regulations, and our published policies, guidelines, or instructions when using Mingleego.

Prohibited Use. You may not use the Service for any unlawful, harmful, or abusive activities. In particular, You must not:

• Infringe or violate the rights of others, including intellectual property, privacy, or contractual rights.
• Attempt to copy, modify, distribute, sell, lease, reverse engineer, or decompile any part of the Service, except as permitted by law.
• Interfere with or disrupt the Service, bypass security measures, or attempt to gain unauthorized access.
• Misrepresent that any output generated by the Service is entirely human-created.
• Use automated tools or scripts to extract data or content from the Service without authorization.

Third-Party Services. The Service may include or interact with third-party software, products, or services ("Third-Party Services"). Your use of such Third-Party Services is subject to their own terms and policies, and we are not responsible for them.

Feedback. We appreciate your feedback, and you agree that we may use it without restriction or compensation to you.

Content

Ownership. All content provided by Mingleego, including text, images, graphics, videos, software, and other materials ("Content"), is owned by Mingleego or its licensors and is protected under applicable intellectual property laws.

Mingleego makes reasonable efforts to ensure that Content on the Service does not violate laws or third-party rights. However, we cannot guarantee that all content will be free from such issues. If you believe that any content violates your rights, please contact us at info@cognera.cloud.

License to Use. You are granted a limited, non-exclusive, non-transferable license to access and use the Content for personal or internal business purposes. You may not copy, distribute, modify, publicly display, or create derivative works of any Content without our prior consent.

User-Provided Content. Users may submit content, including feedback, text, or other materials ("User Content") through the Service. By providing User Content, you confirm that you have the necessary rights to do so and that it does not infringe any applicable laws or the rights of third parties.

Rights Regarding User Content. By submitting User Content, you grant Mingleego a worldwide, royalty-free, sublicensable license to use, reproduce, adapt, display, and distribute your content solely for operating, maintaining, and improving the Service. You acknowledge that the Service may not filter or monitor all content, and Mingleego may remove, block, or modify any User Content at its sole discretion.

Liability. Users are solely responsible for any content they provide. You agree to indemnify and hold Mingleego harmless from any claims, losses, or damages arising from your User Content.

Content Backups. We perform regular backups of content on the Service, but we do not guarantee that content will never be lost or corrupted. Users are encouraged to maintain independent copies of any important content.

Paid Accounts

How billing works. The Services are paid for by usage, not by subscription. There are no plans and no recurring charges. You add credit to Your account balance, and each time an assistant processes a request the corresponding amount is deducted from that balance immediately. The amount depends on what the assistant does — for example whether it generates images or only text. There is no invoice, no billing period and no way to fall into arrears: work is paid for from credit You have already added. Nothing is charged automatically and no payment method is kept on file unless You choose to save one.

Starting credit. New accounts receive a small amount of starting credit at no cost and without providing a payment card. This is not a trial that converts into a paid subscription. When the starting credit is used, nothing is charged and no payment becomes due — the assistants simply stop until You choose to add credit.

Top-ups and your balance. Credit is purchased in advance in the amount You choose, subject to a minimum top-up amount shown at the time of payment. Unused credit does not expire and remains available on Your account. If the balance falls below the minimum required to process a request, the Services pause until You add credit. Because of this, Your spending can never exceed the amount You have added.

Your usage record. Consumption is recorded in the Usage area of Your account, broken down by assistant and by day. If You believe an amount was recorded in error, contact us using the details in this document and we will review the record with You.

Refunds. Because deductions happen at the moment of use, the unused part of Your balance is always the amount shown in Your account. That unused amount may be refunded on request within 14 days of the top-up that provided it, to the original payment method. Credit that has already been consumed by the Services is not refundable, because the corresponding work has been performed. Nothing in this section limits any mandatory refund or withdrawal rights You have as a consumer under the law of Your country of residence.

Changes to rates. We may change the rates at which usage is charged. We will give at least 30 days' notice before a change takes effect, and the new rates will apply only to usage after that date — never retroactively to credit already purchased. If You do not accept a change, You may stop using the Services and request a refund of Your unused credit.

Taxes & third-party fees. Amounts are exclusive of taxes and third-party fees unless stated otherwise. You are responsible for any applicable taxes and third-party charges, for example payment processing or messaging platform fees, unless otherwise agreed in writing.

Disclaimer of Warranties

The service is provided on an "as is" and "as available" basis. Use of the service is at your own risk. To the fullest extent permitted by law, we disclaim all warranties, whether express, implied, statutory, or otherwise, including, but not limited to, any implied warranty of merchantability, fitness for a particular purpose, or non-infringement of third-party rights.

We do not guarantee that the service will meet your requirements, be uninterrupted, secure, or error-free, or that any defects will be corrected. Any content obtained through the service is at your own risk, and we are not responsible for any damage to your device or loss of data resulting from such use.

We are not responsible for any third-party products, services, or content linked through the service, and we do not endorse or guarantee them.

Limitations of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including loss of profits, goodwill, use, data, or other intangible losses, arising out of or in connection with the use or inability to use the service.

Our liability for any claim arising out of the use of the service shall not exceed the total value of the payments received from you for the service over the preceding 12 months or the duration of your use, whichever is shorter.

Some jurisdictions do not allow the exclusion or limitation of certain liabilities. In such cases, these limitations shall apply to the greatest extent permitted by applicable law.

Indemnification

You agree to indemnify and hold harmless the company, its affiliates, officers, directors, employees, and partners from any claims, losses, damages, liabilities, costs, or expenses arising from your use of the service, violation of these terms, infringement of third-party rights, or any unlawful conduct.

Dispute Resolution

All disputes or claims arising out of or in connection with these Terms of Use shall first be resolved through negotiations between the parties. If no agreement is reached within 30 days, the dispute shall be subject to final resolution in the manner determined by the competent court in accordance with the "Governing Law" section.

Changes to These Terms

We may update these Terms of Use as the Services change or as the law requires. The date at the top of this page shows when the current version took effect.

Where a change materially affects Your rights or obligations — for example how billing works, or how disputes are resolved — we will give at least 30 days' notice by email to the address on Your account, or by a notice inside the Services, before it takes effect. Minor corrections, such as clarified wording or updated contact details, take effect when published.

If You do not accept a change, You may stop using the Services before it takes effect and request a refund of Your unused credit as described in Paid Accounts. Continuing to use the Services after a change takes effect means You accept the updated Terms.

Governing Law

These Terms of Use and any disputes arising out of or in connection with them shall be governed by and construed in accordance with the laws of Estonia, without regard to conflict‑of‑law principles. The courts of Estonia shall have exclusive jurisdiction, and venue is appropriate in Harju County Court (Harju Maakohus), Tallinn, Estonia.

For users located in the European Union, any disputes may also be subject to applicable EU consumer law and rights.